Who these Terms are between
These Terms are an agreement between bldr arena LLC, registered in the State of Wyoming, United States ("bldr arena", "we", "us") and the person or business that opens an account ("you", "the shop"). By creating an account or using the service you accept them. If you sign up for a business, you confirm you are allowed to bind it.
The customers who add a shop's card to their phone are not a party to these Terms. How their data is handled is in the Privacy Policy.
The service
bldr arena lets a shop give customers a branded loyalty card (stamps or points) in Apple Wallet or Google Wallet, lets staff add stamps and give rewards with a scanner web app, and gives the owner a dashboard to design the card, manage staff and see activity. Customers use the card for free.
Shops may set their stamps or points to expire after a period without visits; the card and the join page show the rule.
We keep improving the service. We may add, change or remove features. If a change would seriously hurt you, we will tell you first.
Your account
Give us accurate details and keep your password private. You are responsible for what happens under your account, including what staff you add can do. Tell us quickly if you think someone else has access.
You must be old enough to make a binding contract where you live, and allowed to act for the shop.
Free trial
Every new shop starts with a 21-day free trial with the full service. Nothing is charged during the trial. If you add a payment card during the trial, it is charged for the first year when the trial ends, unless you cancel before then. If you do not add a card or pay, the shop is paused when the trial ends (see Cancelling and pausing).
Pricing and payment
The service is a yearly subscription: 150 JOD a year for your first shop and 100 JOD a year for each extra branch.
- Paying by card: the card is charged in US dollars through Stripe: $212 for the first shop and $141 for each extra branch, a year. The dollar amounts use a fixed rate (1 JOD = 1.41 USD, rounded). Your bank may add its own fees or exchange rates.
- No international card? Talk to us and we will set up your account with you. A payment we agree with you directly is confirmed in your account.
- A price we agreed with you in writing (for example an invitation price) applies to that account.
Card payments are handled by Stripe. We never see or store your full card number. Prices do not include any taxes unless we say so before you pay.
Renewal
The subscription renews each year at the then-current price. We email you before the trial or period ends. If a payment is overdue, the shop keeps working for up to 14 days while you pay; after that it is paused. We will give you at least 30 days' notice of a price change, and it applies from your next renewal.
Cancelling and pausing
You can cancel at any time from Plan & billing in the dashboard, or by contacting us. The plan then runs until the end of the trial or the period you have paid for.
After that the shop is paused: staff cannot add stamps, new customers cannot join, and customers' cards show that the card is paused. Nothing is deleted. Customers' cards and balances are kept, and you can start again to switch everything back on.
Refunds
The 21-day free trial is the time to decide: we email you at least 7 days before it ends, with the date and the amount, and you can cancel before then without paying anything. Fees are for the whole period you buy. Card plans renew every year; we email you 14 and 3 days before each renewal. We do not refund part of a period, including when you cancel part-way through, unless the law that applies to you requires it. If we end your service for a reason other than your breach of these Terms, we refund the unused whole months. If you think you were charged by mistake or twice, tell us within 30 days and we will put it right.
Acceptable use
You agree to:
- Have a lawful reason, and where needed your customers' consent, to collect the information the card collects and to send them messages. The join page tells customers what is collected; you must not hide or contradict that.
- Use notifications only to message your own customers about your shop (rewards, offers, news). No spam, no unrelated promotions, nothing misleading, and no more often than the limits in the dashboard allow.
- Upload only logos, images and text you have the right to use, and nothing unlawful, hateful or deceptive.
- Not give stamps or rewards for visits that did not happen, and not try to cheat, probe, overload, scrape or reverse engineer the service.
- Not resell the service or use it for a business other than the shop you signed up.
Your content and your customers' data
You keep ownership of your logo, card design, texts and the data of your customers. You give us permission to host, process and display them only as needed to run the service for you.
For your customers' data we act on your behalf: we process it only to provide the service, as described in the Privacy Policy, and we do not sell it or use it for our own marketing. You are responsible for using it lawfully. On request we will give you a copy or delete it.
You allow us to display your logo, shop name and industry on our website as one of our partners, once our team has reviewed them. This permission is limited to that purpose and you can withdraw it at any time by writing to info@bldrarena.com.
What is ours
The software, the bldr arena name and look, and the card templates are ours. You may use them to run your shop's loyalty card while your account is active. Feedback you give us can be used to improve the service without payment.
Availability
We work to keep the service running but do not promise it will always be available or error-free. It depends on others we do not control, such as Apple, Google, Stripe, mobile networks and hosting, so Wallet updates and notifications can be delayed or change when those companies change their rules. Planned maintenance is announced when we can.
Liability
The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost sales, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.
Suspension and ending
You can stop using the service any time. We may suspend or end an account that breaks these Terms (for example spam, fraud, or unpaid fees that are not resolved after a reminder), and we will tell you why unless the law stops us. When an account ends, we keep or delete its data as set out in the Privacy Policy.
Changes to these Terms
We may update these Terms. The date and version are at the top of this page. For changes that matter, we will email you or tell you in the dashboard at least 30 days before they apply to you. If you keep using the service after that, you accept the new Terms; if you do not agree, you can cancel before then.
Governing law
These Terms are governed by the laws of the State of Wyoming, United States. Disputes go to the state and federal courts located in Wyoming, unless a mandatory law gives you the right to go elsewhere. Please contact us first; most problems are solved by talking.
Contact
Write to info@bldrarena.com, or send us a message with the contact form.