The short version
- We collect only what we need to run the card and the account.
- We do not sell your data, show ads, or use tracking pixels or advertising cookies.
- We never see or store card numbers. Stripe handles payments.
- A shop's customer data belongs to that shop. We process it for the shop, not for ourselves.
- You can ask us to correct or delete your data any time: info@bldrarena.com.
Part A. For shop owners
This part covers the people who sign up to bldr arena, add staff and manage a shop.
Who we are
bldr arena LLC, registered in the State of Wyoming, United States, is responsible for the data described in Part A.
What we collect
- Account: your name, email address and password. The password is stored only as a one-way hash; we cannot read it.
- Shop: shop name and type, branches, address or map pin, logo and pictures you upload, card design and rules, and your customers' stamps and rewards as the shop records them.
- Staff and team: staff names and their PINs (stored as hashes), and the names and emails of team members you invite.
- Billing: plan, trial and payment dates and status. Card payments go through Stripe, which gives us a customer reference and the subscription status. If you pay us directly instead of by card, we keep a record that you paid.
- Activity and security: sign-in times, devices signed in, who did what (for example who added or cancelled a stamp), and technical logs such as IP address, used to protect the service and limit abuse.
- If you cancel: the reason, only if you choose to give one.
- Sign-up: an unverified sign-up is held only until you verify your email or the link expires.
- Contact form: name, email, optional phone and your message. It is sent to us as an email and is not saved in our database.
How we use it
To create and secure your account, run your cards, take payment, send service emails (verification, password reset, trial and renewal reminders, and if you cancel, a few messages about your plan ending and how to resume), answer your questions, prevent fraud and abuse, and meet legal duties. We do not use it for advertising.
Cookies and storage
We keep your sign-in token and language choice in your browser's storage so you stay signed in. We use no advertising or analytics cookies, and no tracking pixels.
Your logo on our partners page
When you upload a logo, we may show it, with your shop name and industry, in the partners section of our website. We do this only after our team has reviewed it. We record when you uploaded the logo and which version of this policy applied. You can ask us to remove it at any time by writing to info@bldrarena.com; we remove it within a few working days.
How long we keep it
We keep your account and shop data while your account is active, and while a shop is paused, so you can come back and your customers keep their balances. When you ask us to delete your account or shop, we delete it within 30 days, except billing records we must keep by law. Logs are kept only for as long as needed for security.
Your choices
You can see and change most of your details in the dashboard. You can also ask us for a copy of your data, to correct it, or to delete it, and you can object to how it is used. Write to info@bldrarena.com or use the contact form.
Security
Connections are encrypted, passwords and staff PINs are hashed, card numbers never reach our servers, and access to data is limited to what is needed. No system is perfectly secure; if something goes wrong that affects you, we will tell you.
Part B. For customers of shops
This part is for you if you added a shop's loyalty card to your phone using a bldr arena join page or sticker.
Who is responsible
The shop whose card you added decides what to collect and why, and is responsible for your data. bldr arena (bldr arena LLC) processes it on the shop's behalf. For questions about your data, ask the shop first, or write to info@bldrarena.com and we will pass it on or act on it.
What the card collects
- A card: when you tap Add, we create a card with a random ID for you at that shop, holding your stamps or points, rewards, and the dates and shop of each visit. It has no name, phone number or birth month unless the shop asks for them and you type them in.
- A device cookie on your phone, kept up to one year, so we recognise your card when you tap or come back. It is needed for the card to work.
- Only if you give them: your name (shown to the shop's staff), your phone number, and your birth month. Each shop chooses for itself whether it asks for the phone number and the birth month, and whether each is optional or required. You type the phone number yourself and we do not verify it, unless you choose to link it to your card for online orders. We send a one-time WhatsApp code (SMS if needed) to confirm your number. No marketing messages. The birth month is used only for the shop's birthday treat.
- If a friend invited you: the invite code, so you both get the bonus.
- Your IP address when you create a card, tap or open a restore link. It is kept with those records to limit abuse.
- Wallet details: Apple gives us a device ID and push token, and Google a card ID, so we can update your card and send the shop's notifications.
We do not track your location. If the shop has an address, the card carries it so Apple or Google may remind you on your phone when you are near; that check happens on your phone, not on our servers. You can switch these reminders off from the link on the back of the card or in your Wallet settings.
How it is used
To give you the card, add stamps and rewards, keep your balance safe, update the card, send the shop's messages and reminders you may get (like a reward ready or a birthday treat), and prevent abuse. Nothing else, and never advertising.
How long it is kept
Your card and its history are kept while the shop uses bldr arena, and also while the shop is paused, so your stamps are not lost. A card with no stamps and no phone number is removed automatically after 7 days. You can ask the shop, or us, to delete your data and we will do so within 30 days.
Your choices
- Change or delete your name on the join page.
- Switch off nearby reminders from the link on the back of the card.
- Remove the card from your Wallet to stop updates.
- Ask for your data to be corrected or deleted: tell the shop, or write to info@bldrarena.com.
Changes to this policy
We may update this policy. The date and version are at the top. For changes that matter we will notify shop owners by email or in the dashboard. The Terms of Service apply to owners.
Contact
Write to info@bldrarena.com, or send us a message with the contact form.